In 1992 Robert Kaplan and David Norton published their influential paper introducing the concept of a Balanced Scorecard in the Harvard Business Review. The Balanced Scorecard, or BSC, is a planning tool that provides a framework for linking together both pro-active and reactive financial and non-financial indicators to assess the health of a business and to support strategic growth. While the majority of Fortune 1000 companies utilize a BSC, adoption among small businesses has been far more limited. This talk will explore the mechanics of the balanced scorecard, how it translates to small businesses, and how autism services provider groups can develop and implement a BSC in their own practice.
Balanced Scorecard Presentation_CASP September 2019